Dispute Resolution Process

Most disputes are resolved within 3-5 business days. Complex cases may take longer depending on the nature of the dispute and cooperation of both parties.

Our team will review your case and contact both parties to gather information and evidence. We'll analyze all submitted documents and communications to make a fair assessment. You'll receive regular updates throughout the process.

Yes, you can cancel a dispute if both parties reach an agreement before resolution. Simply contact our support team to withdraw your dispute claim.

You should provide any relevant documentation such as: screenshots of conversations, transaction receipts, product photos (if applicable), shipping details, and any other evidence that supports your case. The more documentation you provide, the faster we can resolve your dispute.

No, filing a dispute is completely free. We believe in providing fair conflict resolution services to protect both buyers and sellers on our platform.

If you disagree with the outcome, you can appeal the decision within 7 days. You'll need to provide additional evidence or information that wasn't considered in the initial review. Our senior dispute resolution team will reassess your case.

You can track your dispute status through your account dashboard. We also send email notifications for any updates or required actions.

Unless appealed within 7 days, dispute decisions are final and binding. We encourage both parties to accept the resolution and maintain professional relationships.